Responsible Gambling

At ICE Casino, we are dedicated to providing an entertaining and responsible online gaming environment. We believe that gambling should always be a source of enjoyment, not a cause of distress. Our commitment to safer gambling is fundamental to our operations and reflects our responsibility to our players. We implement various tools and policies designed to help you manage your play, understand the risks associated with gambling, and seek assistance if needed. We work diligently to comply with all regulatory requirements set by our licensing authority, ensuring a safe and fair experience for everyone who chooses to play with us. This page outlines the measures we have in place and provides guidance on how you can gamble responsibly.

Problem gambling can affect anyone, regardless of their background. It is important to be aware of the signs that gambling may be becoming an issue. Recognising these signs early can help prevent more serious problems. Here are some indicators that you or someone you know might be experiencing gambling-related harm:

• Spending more money and time on gambling than you can afford or intend to.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your mood, leading to feelings of anxiety, guilt, or depression.
• Neglecting responsibilities at work, school, or home due to gambling.
• Borrowing money or selling possessions to fund gambling.
• Lying to family and friends about the extent of your gambling.
• Becoming irritable or restless when trying to cut down or stop gambling.
• Thinking about gambling constantly, even when not playing.

If you identify with several of these signs, we encourage you to consider seeking support. ICE Casino provides tools to help you manage your play, and professional help is available.

Gambling should be a form of entertainment, not a financial strategy or a way to escape problems. To keep your gambling experience enjoyable and under control, consider these practices:

• Set a budget: Decide how much money you can afford to lose before you start playing, and stick to it. Never gamble with money you need for essential expenses.
• Set a time limit: Decide how long you will play and adhere to that limit. Breaks are important.
• Do not chase losses: Accept that losses are a part of gambling. Trying to win back lost money often leads to further losses.
• Balance gambling with other activities: Ensure gambling does not become your only hobby. Maintain a healthy balance with other interests and social activities.
• Avoid gambling when stressed or upset: Emotional states can impair your judgment.
• Do not view gambling as a source of income: Gambling outcomes are random, and there is no guarantee of winning.

ICE Casino offers various features to assist you in maintaining control over your gambling habits.

ICE Casino provides you with the ability to set personal limits on your account to help manage your gambling activity effectively. These tools are designed to put you in control:

• Deposit Limits: You can set a maximum amount of money you can deposit into your ICE Casino account over a specified period (e.g., daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: This feature allows you to define the maximum amount of money you are willing to lose over a set period. If your net losses reach this limit, you will be prevented from placing further bets until the period concludes.
• Wager Limits: You can also set a limit on the total amount you can wager within a specific timeframe. This helps control the overall volume of your betting activity.

You can adjust these limits at any time through your account settings. Any request to decrease a limit will take effect immediately. Any request to increase or revoke a limit will be subject to a cooling-off period before taking effect, in line with regulatory requirements, to ensure your decision is well-considered.

If you feel you need a short break from gambling, ICE Casino offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period without needing to self-exclude for a longer term.

• Time-Out: You can choose to take a break from gambling for a shorter duration, such as 24 hours, 48 hours, or 7 days. During this period, you will not be able to log into your account or place any bets.
• Cool-Off Period: For slightly longer breaks, you can opt for a cool-off period, typically ranging from one week to several weeks. Similar to a time-out, your account will be inaccessible during this time.

These options are designed to give you a temporary pause to reflect on your gambling habits and regain control. Once the selected period ends, your account will automatically reactivate, allowing you to resume play if you choose. You can set these periods via your account settings or by contacting our customer support team.

For individuals who feel their gambling is becoming problematic and require a more substantial break, ICE Casino offers a comprehensive self-exclusion program. Self-exclusion allows you to voluntarily close your account and prevent yourself from accessing our services for an extended period.

• Duration: You can choose to self-exclude for periods ranging from 6 months, 1 year, 3 years, or 5 years. During a self-exclusion period, your account will be closed, and you will be prevented from opening new accounts with ICE Casino.
• Account Closure: Upon initiating self-exclusion, any remaining funds in your account will be returned to you, subject to our withdrawal policies.
• Marketing Suppression: We will take all reasonable steps to ensure you do not receive any marketing materials or promotional offers from ICE Casino during your self-exclusion period.
• Reactivation: Once a self-exclusion period has expired, your account will not automatically reactivate. You will need to contact our customer support team to request reactivation. This request will be subject to a further cooling-off period and an assessment to ensure that reactivation is appropriate.

To self-exclude, please contact our dedicated customer support team, who will guide you through the process. We strongly recommend considering self-exclusion if you are struggling to control your gambling.

ICE Casino is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 (or the legal age of majority in their jurisdiction, if higher) to open an account or gamble on our platform. We employ robust age verification procedures to ensure that only eligible individuals can access our services.

• Verification Checks: During the registration process, and at various stages thereafter, we conduct thorough age verification checks using reliable third-party services. We may request documentation such as a passport or driver's license to confirm your age.
• Parental Controls: We encourage parents and guardians to utilise parental control software to prevent minors from accessing gambling websites. Many reputable software options are available that can filter internet content.
• Responsibility: We urge adults to keep their login details confidential, especially if minors have access to their devices. Do not leave children unattended with devices logged into your ICE Casino account.

Any attempt by a minor to register or gamble with ICE Casino will result in the immediate closure of the account and the voiding of any winnings.

To help you monitor the time you spend gambling and maintain awareness, ICE Casino offers Reality Checks and Session Reminders. These tools are designed to provide periodic notifications during your play.

• Reality Checks: You can set a 'Reality Check' reminder that will pop up at predetermined intervals (e.g., every 30 minutes, 1 hour, or 2 hours) while you are actively playing. This pop-up will inform you of the elapsed time since your session began, your net winnings or losses during that period, and offer you the option to continue playing or log out.
• Session Reminders: Similar to reality checks, session reminders serve to break up continuous play and prompt you to consider your activity. They provide a moment to pause and decide whether to continue your session or take a break.

These features are customisable through your account settings and are intended to encourage responsible gaming habits by prompting regular self-assessment during your play sessions.

If you are concerned about your gambling habits, or simply wish to check in with yourself, taking a self-assessment can be a helpful first step. This involves answering a series of questions honestly to gauge the extent of your gambling behaviour and its potential impact on your life. While not a diagnostic tool, a self-assessment can provide valuable insight and indicate whether further action, such as seeking professional help or utilising our responsible gambling tools, might be beneficial.

Consider the following questions:

• Do you spend more money or time gambling than you intended?
• Have you ever tried to stop or cut down on your gambling, but found you couldn't?
• Do you feel anxious, guilty, or depressed because of your gambling?
• Has gambling caused problems in your relationships, work, or finances?
• Do you ever gamble to escape from problems or feelings of boredom?
• Have you lied to hide the extent of your gambling?
• Do you feel a need to gamble with increasing amounts of money to get the same excitement?
• Have you ever borrowed money or sold anything to gamble?

If you answered yes to several of these questions, it may be an indication that you need to address your gambling habits. Please consider using the responsible gambling tools available at ICE Casino or reaching out for professional support.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)